FAQ

FAQ

How much are the shipping costs?
The prices of our products do not include shipping costs; these are calculated individually in the final step of your order process and depend on the country of delivery.

Can I track my package?
Yes, you can! After your package has been shipped, you will receive an email with your individual tracking code. This way you can track the current delivery status.

How do I change my shipping address?
If you would like to change your order address, please contact hello@meanui.eu as soon as possible. As orders are processed quickly, we cannot guarantee that we will be able to adjust your order, but we will do our best.

I haven't received my package
If your tracking information shows that your order has been delivered, please check with any neighbours who may have received the package on your behalf. In addition, please contact your local post office for further information in the event that it has been delivered to them instead. If you still cannot find your order, please contact hello@meanui.eu for further support.

Can I return my order?
If you are not satisfied with your order, you can return it to us in its original condition within 14 days of receiving your delivery. The shipping costs must be paid by the customer and the product must be in its original condition, otherwise we will not be able to accept the return.

Sustainability
Committed to the highest standards of quality, we use only the finest materials and papers to create products that will accompany you for the longest possible time. We recognise our responsibility to treat our home, this wonderful Earth, as peacefully and respectfully as possible. Our products are made entirely from eco-friendly and FSC-certified materials, including sustainable paper from renewable resources, and are produced, printed and hand-packaged in Europe.

Any other questions?
Feel free to contact us by email hello@meanui.eu or use the contact form below. 

Contact form